Sergio Cedano wrote: I wanted to share with you my satisfaction with…
Toronto, December 30th, 2013
An internal communication between the Manager HR Information Systems and the Vice-President, Human Resources at Russel Metals Inc:
From: Sergio Cedano
Sent: December 30, 2013
To: Francine McMullen
I wanted to share with you my satisfaction with the great service received from DLGL. It is comforting to know that we can rely on their personalized expert support regardless of the circumstances, which is something rare to find these days.
Today Serge was very quick to respond our call despite being away from the office and help us resolve a TCS issue preventing Cambridge from submitting their Payroll.
I trust our partnership with DLGL will continue to be a key one to support RMI’s market leadership and overcome present and future business challenges.
Manager HR Information Systems
The partnership between RMI and D.L.G.L. that Mr. Cedano refers to started back in 1994 with the initial implementation project – that’s an incredible 20 years together!
Even more incredible, the resource who provided the much appreciated support over the holidays, D.L.G.L. Client Executive Serge Lavazelli, has been supporting RMI from Day 1 – that’s 20 years of RMI specific experience, knowledge and history that the folks at RMI can draw upon – all just a phone call away!!!
The D.L.G.L. Client Executive – instrumental in forging the long term partnership we strive for with each and every one of our clients.
This post is also available in: French